Privacy Policy
Last updated: March 3, 2026
1. Overview
This Privacy Policy explains how Relane collects, uses, and protects information when you use our service.
Relane provides workforce coordination software for dispatch and job operations, including technician onboarding and work-related messaging.
2. Information We Collect
Depending on how you use Relane, we may collect:
- Phone number
- Message content and metadata, including delivery data and timestamps
- Device and IP information
- Account, member, and company information
3. SMS and Mobile Information
We collect mobile phone numbers to enable work-related SMS notifications for dispatch and job coordination.
We do not sell or share mobile opt-in data or consent with third parties or affiliates for marketing or promotional purposes.
We use this information to deliver job assignments, schedule updates, onboarding invitations, operational alerts, and related support communications.
4. Data Sharing
We may share data with service providers that help us operate Relane, such as hosting providers, authentication providers, and Twilio for messaging delivery.
These providers process information on our behalf to support the service. We do not share mobile opt-in data or consent with third parties for marketing purposes.
5. Data Retention and Security
We retain information for as long as needed to provide the service, comply with legal obligations, and resolve operational issues. We use reasonable safeguards to protect data, but no system can guarantee absolute security.